Cancellation Policy

Last Updated: 28 October 2026

At Real Victory Groups, we strive to provide reliable IT services, digital solutions, and subscription-based software products. This Cancellation Policy explains how customers can request cancellation of services, projects, orders, and subscriptions.

This policy should be read together with our Terms & Conditions, Refund Policy, and any applicable quotation or service agreement.

1. General Cancellation Policy

Customers may request cancellation of services purchased from Real Victory Groups by contacting our support team.

Cancellation requests are reviewed based on the type of service, project execution status, subscription period, and applicable contractual commitments.

Submitting a cancellation request does not automatically guarantee a refund.

2. Cancellation of Website and Software Development Projects

For website development, mobile application development, custom software development, e-commerce development, and other project-based services:

Customers may request cancellation before project execution begins.
Cancellation before commencement may qualify for a refund, subject to the Refund Policy.
Once planning, design, development, or execution has commenced, applicable work charges and committed expenses will remain payable.
Any completed work, allocated resources, and non-recoverable third-party expenses may be deducted from eligible refunds.
Cancellation after final delivery or project completion will not normally qualify for a refund, except as required by law or agreed in writing.

3. Cancellation of Graphic Design and Digital Marketing Services

Customers may request cancellation of graphic design, branding, video editing, SEO, digital marketing, social media management, and related services.

Cancellation requests should be submitted before the next billing or service period.
Charges for work already completed or services already delivered are non-refundable.
Advertising expenses, third-party subscriptions, and committed vendor payments remain payable.
Services subject to a minimum contractual term or notice period may only be cancelled in accordance with the agreed service contract.

4. Cancellation of SaaS and Software Subscriptions

Real Victory Groups provides subscription-based digital products and business software solutions.

For monthly, yearly, and other recurring subscription plans:

Customers may request cancellation of future subscription renewals.
Unless the applicable plan states otherwise, cancellation requests should be submitted at least 7 days before the next renewal date.
Where automatic renewal is enabled and authorised by the customer, the subscription will continue renewing until cancelled according to the applicable terms.
Cancellation will generally take effect at the end of the current paid subscription period.
Customers may continue accessing subscribed services until the end of their active paid period, subject to the applicable Terms & Conditions.
Cancellation does not normally entitle customers to refunds for unused subscription days or months.
After the subscription expires, access to paid features may be restricted or discontinued.

5. Cancellation of Annual Service Packages

For annual graphic design packages, digital marketing packages, maintenance contracts, and other yearly services:

Customers may request cancellation of future renewals.
Cancellation during an active annual service period does not normally qualify for a proportional refund.
Services already delivered, resources allocated, and committed expenses remain chargeable.
Cancellation of future renewals does not automatically cancel outstanding invoices or contractual obligations.

6. Cancellation of Third-Party Services

Services involving third-party providers, including domain registration, hosting, cloud servers, APIs, software licenses, and advertising platforms, are subject to the respective providers' cancellation terms.

Real Victory Groups cannot guarantee cancellation or refunds for charges already committed to third-party providers.

7. How to Request Cancellation

Customers can submit a cancellation request through the official contact channels listed on our website (https://www.realvictorygroups.com).

The request should include:

Customer or business name.
Registered mobile number or email address.
Invoice number, order ID, or subscription details.
Name of the service to be cancelled.
Reason for cancellation.
Requested cancellation date.

Our team will review the request and communicate the applicable cancellation conditions.

8. Cancellation Confirmation

Cancellation requests will be reviewed and confirmed after verification of customer details, service status, and contractual obligations.

Customers should retain the written cancellation confirmation for future reference.

A cancellation request is not considered fully processed until confirmed by Real Victory Groups.

9. Service Suspension or Termination

Real Victory Groups may suspend or terminate services in accordance with its Terms & Conditions in cases involving:

Non-payment or overdue invoices.
Fraudulent or unauthorised activities.
Violation of applicable laws or service terms.
Misuse of software, platforms, or technical infrastructure.
Material breach of contractual obligations.

Any outstanding payments and liabilities will remain subject to the applicable agreement and law.

10. Refunds After Cancellation

Cancellation and refund eligibility are separate matters.

Any refund arising from an approved cancellation will be governed by our Refund Policy.

Where a refund is approved, the amount will generally be credited within 6–8 days, subject to payment gateway and banking timelines.

11. Contract-Specific Cancellation Terms

Where a signed quotation, service agreement, subscription plan, or other written contract specifies a minimum commitment period, notice requirement, or cancellation charges, those specific terms will apply to the extent permitted by law.

12. Changes to This Policy

Real Victory Groups may update this Cancellation Policy from time to time.

Changes will be published on our official website. Any changes affecting existing contractual rights will be subject to applicable law and contractual obligations.

13. Contact Information

Business Name: Real Victory Groups

Business Type: Sole Proprietorship

Website: https://www.realvictorygroups.com

Phone: +91 8299012292

Address: 73 Basement, Ekta Enclave Society, Lakhanpur, Khyora, Kanpur, Uttar Pradesh – 208024, India.

For cancellation-related assistance, customers may contact us through our official website (https://www.realvictorygroups.com) or call +91 8299012292.

Cancellation Policy